Managing and maintaining your business technology can have a major impact in keeping your business running smoothly. If you don't have in-house IT service the 2 most common approaches are "Umbrella" managed IT services or "Band Aid" break-fix services. Understanding the difference can help you decide which option is best for your business.

This is ongoing proactive support for your systems. Instead of waiting for problems to happen, umbrella managed support monitors and supports your system to stop issues before they start.

•24/7 system monitoring

•proactive maintenance and updates

•help desk support

•cybersecurity protection

•data backup

•predictable pricing

This is a reactive model. You call when something breaks and pay for repairs as needed

Main Features:

•pay as you go pricing

•no ongoing monitoring

•no preventive maintenance

•reactive troubleshooting

•Proactive vs Reactive

    umbrella services focus on prevention 

    while band aid care addresses only problems after they occur

•Cost Structure

    Umbrella service offers predictable monthly costs 

    while band-aid coverage can come with unexpected and expensive costs

•Downtime

    Umbrella service can diminish downtime by locating potential problems before they fully surface

    While band-aid services often result in longer outages

•Business Growth

    Umbrella services provide your business with a partner supporting scalability and growth planning

    While band-aid services do not provide strategic planning