What type of IT Service is Right for Your Business?
Managing and maintaining your business technology can have a major impact in keeping your business running smoothly. If you don't have in-house IT service the 2 most common approaches are "Umbrella" managed IT services or "Band Aid" break-fix services. Understanding the difference can help you decide which option is best for your business.
Umbrella Managed IT
This is ongoing proactive support for your systems. Instead of waiting for problems to happen, umbrella managed support monitors and supports your system to stop issues before they start.
Main Features:
•24/7 system monitoring
•proactive maintenance and updates
•help desk support
•cybersecurity protection
•data backup
•predictable pricing
Band Aid Break-Fix Service
This is a reactive model. You call when something breaks and pay for repairs as needed
Main Features:
•pay as you go pricing
•no ongoing monitoring
•no preventive maintenance
•reactive troubleshooting
Key Differences
•Proactive vs Reactive
umbrella services focus on prevention
while band aid care addresses only problems after they occur
•Cost Structure
Umbrella service offers predictable monthly costs
while band-aid coverage can come with unexpected and expensive costs
•Downtime
Umbrella service can diminish downtime by locating potential problems before they fully surface
While band-aid services often result in longer outages
•Business Growth
Umbrella services provide your business with a partner supporting scalability and growth planning
While band-aid services do not provide strategic planning
What is best for you?
•Umbrella – Managed IT Support
You rely heavily on technology
You want to minimize downtime
You need ongoing security and data protection
You prefer predictable monthly costs
You plan to expand your business
•Band-Aid – Break-Fix
You have limited technology needs
You can tolerate occasional downtime
You don’t require ongoing support
Choosing between these services comes down to how critical technology is to your business, but for most businesses the proactive predictable approach of umbrella services make it the better choice.
HardConnect is here for your business which ever path is right for you – Give Us A Call
